Build your reputation as an organizer
Your reputation on FindA.Sale is the first thing a shopper checks before deciding to make the trip. A strong rating gets you better placement in search, makes shoppers more likely to place a hold, and gives new visitors a reason to trust you before they have ever been to one of your sales.
Here is where it comes from and how to grow it.
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Where your rating comes from
After a sale closes, FindA.Sale sends a review prompt to shoppers who made a purchase or confirmed a hold at that sale. They rate their experience from 1 to 5 stars and can leave a written comment.
You cannot request a review manually or send shoppers a separate prompt. The platform handles outreach automatically — 24 hours after sale close. This keeps the process consistent and prevents any appearance of review pressure.
Reviews are based on purchases only. Shoppers who browsed but did not buy cannot leave a rating.
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What your reputation affects
**Search placement.** FindA.Sale surfaces organizers with stronger ratings higher in results when shoppers search by category, city, or sale type. A higher rating is one of the factors that determines whether your sale appears in the first few results or deeper in the list.
**Featured placement eligibility.** Certain promotional spots — including weekend featured sales and city landing page highlights — require a minimum rating threshold. Organizers below that threshold are not eligible regardless of their plan tier.
**Shopper trust.** When a shopper lands on your profile for the first time, your star average and review count are displayed prominently. Most shoppers make a judgment call in the first few seconds. A solid rating with recent reviews is the fastest way to clear that hurdle.
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How to get more reviews
The honest answer: most shoppers will review if you give them a reason to care about your sale in a positive way.
The platform sends the review prompt automatically. You do not need to do anything to trigger it. What you do control is whether shoppers leave happy enough to rate you well.
A few things that consistently lead to better review rates:
- **Accurate photos.** Items that look like their photos when shoppers arrive result in fewer disappointments. Fewer disappointments mean better reviews.
- **Responsive holds.** Shoppers who place holds and hear back quickly feel taken care of. Ignoring hold requests until the day of the sale frustrates people.
- **Clean descriptions.** If an item has a flaw, say so in the listing. Shoppers who are surprised by damage at pickup are more likely to leave a negative review than shoppers who knew ahead of time.
- **Smooth pickup.** Parking, access, and item availability at pickup time matter. These come up in reviews more often than you would expect.
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How to respond to a review
Go to [/organizer/reviews](/organizer/reviews) or tap the review widget in your dashboard. Tap any review to open it. There is a **Reply** field at the bottom.
Your reply is public. Keep it short and factual. A response does not change the star rating, but it does show future shoppers that you are paying attention.
For positive reviews, a brief thank-you is enough. You do not need to respond to every one.
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How to handle a negative review
Read it before you react. Sometimes a negative review describes a genuine problem you can learn from. Sometimes it is an outlier that the rest of your reviews will contextualize.
Either way, respond the same way:
- Acknowledge what the shopper experienced, even if you see it differently.
- Explain what happened if there is relevant context — briefly.
- Say what you would do differently or what you have already changed.
Do not argue. Do not ask FindA.Sale to remove the review because you disagree with it. Reviewers are protected as long as their content does not violate platform rules. A professional response to a tough review often leaves a better impression than no response at all.
If the review contains false factual claims (not just a difference of opinion), you can flag it for platform review using the report option.
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What the verified badge means
The **Verified Organizer** badge appears on your profile once you have:
- Connected a payout account
- Completed at least one sale on FindA.Sale
It signals to shoppers that you are an active seller with basic identity confirmed on the platform. It is not a quality rating — it is a baseline trust marker. Most shoppers look for this before placing a hold with an unfamiliar organizer.
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How long it takes to build
Five to ten reviews is enough for most shoppers to form a real impression of you. At that point, your rating has enough data behind it to be meaningful.
Most shoppers weigh recency more than total count. An organizer with 8 recent reviews at 4.6 stars reads as more trustworthy than one with 40 reviews at 4.6 stars where the most recent 10 are mixed. Keep running good sales and the recency stays strong by default.
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Common questions
**Can I ask shoppers to leave a review?** You can mention that you appreciate reviews — in person at pickup or in your sale description — but the platform handles the formal review prompt. Do not send shoppers direct messages asking them to rate you. That reads as pressure and can backfire.
**What if a shopper never got the review prompt?** Review prompts go to the email address on the shopper's account. If they did not receive it, it may have gone to spam. You cannot re-send it manually, but the shopper can leave a review from your organizer profile page directly.
**Can I see who left a specific review?** Yes, in your [reviews dashboard](/organizer/reviews). You can see the shopper's name and purchase history. You cannot contact them through FindA.Sale to dispute the review.
**Do reviews from older sales count toward my current rating?** Yes, all reviews are included in your rolling average. There is no expiration, but the display sorts by recency so older reviews are less prominent.
**Will bad reviews disappear over time?** They do not disappear, but they become a smaller portion of your average as you accumulate more reviews. Running more sales and getting more positive reviews is the only way to move the number.
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Related guides
- [How organizer reputation works (and why you can trust ratings)](/guides/organizer-reputation)
- [How disputes and refunds work](/guides/disputes-and-refunds)
- [Schedule a sale and pick your visibility window](/guides/schedule-a-sale-and-pick-your-visibility-window)