Frequently Asked Questions

How do I find sales near me?

How do I search for specific items?

How does bidding on auction items work?

What is a Hold or Reservation?

How do I complete a purchase?

What payment methods are accepted?

What is Hunt Pass and how do I earn points?

How do I follow an organizer?

How do push notifications work?

What is the return and refund policy?

How do I contact an organizer?

How do I report a problem with an item?

What is the Explorer's Guild?

What are seasonal challenges?

What is the Collector Passport?

What is a Condition Rating?